Returns and Refunds - I guarantee all products and your satisfaction with them upon receipt. If a product is damaged or defective it will be replaced at no charge. Please call 617-558-1801 before returning any items for authorization, and within 15 days of receipt. Items not damaged or defective are subject to a restocking fee of 15%. If a refund is necessary the amount will be applied to the original credit card used. Contact me immediately if there are any missing items from your order.