Ordering - Online ordering is done through our secure shopping cart at Paypal, and you will receive an email confirmation of your order. You will also receive an email to let you know when your order is shipped. Orders can also be placed by phone at 617-558-1801.
Payment - Credit cards accepted thru Paypal are Amex, Master Card, Visa, and Discover.
Shipping - Orders are shipped either USPS or UPS depending on the size of the order. Orders for small items such as ornaments will be shipped USPS. Most orders will be shipped within 5-10 business days and I will notify you by email if there is a delay in your order. If expedited shipping is needed please call.
Shipping Charges - For shipping charges here on my web site, add an additional 20% to the total. You may find it is less expensive to order thru my Etsy web site - www.richmondglassworks.etsy.com
Damaged Items - In the event that your package looks damaged upon receipt, please open immediately and inspect all items. If any of the items are damaged be sure to keep all packing materials. If your delivery was by UPS, please call them immediately at 1-800-742-5877, then notify me at 617-558-1801. Let me know as soon as possible about the damage so I can arrange to replace the damaged item.
Returns and Refunds - I guarantee all products and your satisfaction with them upon receipt. If a product is damaged or defective it will be replaced at no charge. Please call 617-558-1801 before returning any items for authorization, and within 15 days of receipt. Items not damaged or defective are subject to a restocking fee of 15%. If a refund is necessary the amount will be applied to the original credit card used. Contact me immediately if there are any missing items from your order.